24x7 TELSTRA - REALLY ??
"We're here to assist 24x7 and we'd love to hear from you on how we're doing"
The comments below are from a recent
Telstra Bonus (advertisement) post
.. on Facebook ..
We present you with just a TINY sample of 150+ ANGRY Facebooker's comments
under the above Telstra recent Facebook post.
YOU JUST MUST READ THE SUB-COMMENTS .. FML
To read all individual sub comments just click on each comments
'Replies' text under the 'pink' boxes ..
You will just not believe how pissed off these Aussies are with this looser telco.
Doug Leigh I was promised a $200 Visa card for getting my bundle and still haven't received it! When will I get it telstra???? It's been about a month
Philippa Phippen I have being over charged as well, excuse is oh it's your data,yes a credit But Where!!!!
Scott Hines I live in murrumba downs and would like to get internet to my house. I had a phone line about a year ago however could not get ADSL as I was told there were no ports in my area, is there any way to get ADSL to my house
Emily Bayford I have been overcharged every month for 6 months by Telstra after signing up to a bundle. The excuses are pathetic and they never fix the problem, every month I have to call for a credit. I have been told today it will take 3 more months to fix the iss...See More
Angie Jones I ordered a bundle, numerous emails, calls and contacts,,5 months later, I got my line installed. They know I am disabled, I have bad eyesight, severely crippled with arthritis and I get a box of things in the mail. There's a CD and a book with print...See More
Jodi Stapleton Still waiting on bills from when I connected my service and now have been disconnected and still no backdate of bills I refuse to pay for something I can't see and yet no one at Telstra is willing to help grrrrr
Jen Markham 3 weeks to get a service...over tge apologies this time round...telstra will be getting the bill for the masters degree I fail.
Telstra 24x7 Hi Jepoy,
I am so sorry for all the issues you appear to be having getting a new connection in your name at the house. If you are able to make calls on the landline, I would say the connection is still active from the previous tenant, and I wouldn't ...See More- Telstra 24x7 We're here to serve 24x7 and we'd love to hear from you on how we're doinghttps://telstra.response.lithium.com/portal/case/2944554
telstra.response.lithium.com*** Specials Alert *** Save big on bundles bought online:http://tiny.cc/telstra... See More 
- Telstra 24x7 Kara, sorry to hear that you are not having a great experience with your service at the moment. Talk with us on 13 22 00 (free call from your Telstra service) to have this checked out for you.
-Ern - Telstra 24x7 We're here to assist 24x7 and we'd love to hear from you on how we're doinghttps://telstra.response.lithium.com/portal/case/2939158telstra.response.lithium.com*** Specials Alert *** Save big on bundles bought online:http://tiny.cc/telstra... See More
Chris Symons I went to Telstra city office to get some info regarding my Samsung 4g...re the dropping out of the FM radio app.....their response was for Me to pay $28 for a lesson on how to use the phone ....I was flabbergasted....
Kylie Stoward Hjort Wonder if this is more crap internet from Telstra I'm having so many problems from Telstra every month I have to ring because they stuff something up we are meant to have fast adsl I can't even load FB more often then not had someone out they had it hooked up to dial up
It's now a little faster but not much think I should look else where
.. more?
Colleen Proctor All these services and we can't even get adsl 30 mins from Brisbane. Been asking for 8 years
Sharon Rolfe Its not ur fault and tjanks for the offer but im not going through the stress anymore as I have spent hours on phn snd been without proper service several times. I appreciate ur offer but im done. Thank u.
Tony Sands Ive been overseas for a year, so i discoinneted my telstar broadband during that time. Ive returned to find that only Telstra se4rvices my area and want to charge me for a new modem to setup a new connection... Thats not what I need, the modem I purcha...See More
Jepoy Valiao Hi Telstra, I have been dealing with your company for the last 3 weeks.
Everytime I talked to your customer expert- I got different answers but same result. I just moved into a new flat with existing current connection from the previous tenant and its ...See More
- Telstra 24x7 Hi Krystal,
This offer is for all new broadband customers, check out the details using the link included in the offer. - Kath - Telstra 24x7 Hey Bell,
I'm sorry your ADSL isn't working well I'm happy to get this looked into for you. Can you fill in:http://www.telstra.com/24x7help? We will be in touch early next week to see if we can get this working as it should....See More 
- Telstra 24x7 Hi Tammeika,
I responded to your other post that you made, please refer to my reply contained within that one....See More 
Sarah McCosker Lol ^^ iv been waiting six months to get connection, Telstra couldn't supply us with a service. so they said they wld cancel our contract. Handed in the whole bundle.. Modem,Tbox, thub another 6 months down the track after handing it back in we r still...See More- Telstra 24x7 Hi Sarah,
Six months is certainly a long time for this issue to remain unresolved. When was the last time you received a statement, and did you contact us regarding that latest one as such?...See More 
Melissa Reid I was charged for broad band access connection about 12 months ago only to be told one month later that that service was I unavailable in my area then fight for the next 12 months to cancel this connection that never happened, I cancelled all my servic...See More- Sharon Rolfe I have spoken to several people at telstra but to mo avail.all I get is :"Tbox faulty send it back ". Im over it im so didsapointed.
- Telstra 24x7 I appreciate your frustrations and understand you are not keen to accept further assistance, the offer stands if you would like the assistance Sharon.
Renee - Sharon Rolfe Well my contract with telstra home sum foxtel channels and internet is almost up.i have had nothing but trouble from the start with the tbox.i rong and they say its faulty to send it back but after a few days mines ok for a while.it doesnt record sum t...See More
Rhea Kelly Im paying top dollar for your internet and it is constantly dropping out!!! If I wasnt contracted id change providers!!! So sick of paying for something and being ripped off!!!!!!!- Telstra 24x7 Hey Rhea,
We'd love to be able to fix this for you Rhea. We can start by using our newly upgraded Telstra Broadband Assistant....See More
www.telstra.com.auKeep your Telstra Home Broadband ADSL service working at its best with the Telstra Broadband Assistant. 
Emily Hill I signed up to a bundle a month ago and received my first bill.. Omg I nearly fainted.. I've been overcharged, my data usage 100gb limit chewed up without any excessive downloading and no answers from Telstra about why the data is being chewed. Also st...See More- Telstra 24x7 Hi Emily, I'm sorry to hear of the frustration with the account - for privacy reasons we can't request account details or other personal information via messages on this page, but our teams on 13 22 00 or via online chat at http://goo.gl/11oUE can help follow up on the replacement handset order and contact the team handling the Visa card promotion. Greglivechat.telstra.comSpeak to a Telstra Live Chat Consultant and pay a bill, recharge your account, c... See More
- Telstra 24x7 Vicki it does appear to be now working, clear your cookies and try again if it is still not working ring our business area on 132000 24x7. - Kath
Amelia Collins If they re book it it'll be the third attempt at doing it. My partner took the day off work to be home between 1pm and 5 pm. I've waited over a month between now and the first appointment. Its getting beyond a joke I'd like to have internet and a home phone already!- Telstra 24x7 I certainly understand that. Were you waiting for the first NBN appointment or the Telstra technician?
- Jesse - Telstra 24x7 Hi Vicki,
I just checked the link and I have manged to connect, what is happeing when you try?. - Kath 
- Amelia Collins I was supposed to have it connected today and the person to do it never came or called to say they couldnt come. I called Telstra but my case manager was not there
Gessica Matta I have to say so far so good:)
I do need to revisit my deal as I want to bring my mobile and iPad plan to Telstra. But I'm a little hesitant as I use a lot of data on both mobile and I pad.
We see I will ring in one day and check deals.
Stewart Poole Yet you can pay a premium and get Platnium Services and directly talk to staff in Sydney and Townsville. It is pushed as a technical service, but they deal with everything. Total rip off, but when you are stuck and sick of talking to people with a script and not great English it is an option.- Telstra 24x7 Stewart, you are correct Platinum Service is a premium support product that deals with much more than what is in the scope of BigPond technical support which deals with customers enquiries which relate directly to their internet connection.
-Ern 
Ian Kenny Paying telstra almost $300 a month for years and when I call up to ask for a t-box bundle deal with this offer I get rejected because it's only for new customers....great way to reward your loyal customers- Telstra 24x7 Ian, let me introduce you to the Telstra Thank you campaign,http://www.telstra.com.au/latest_offers/loyalty/thanks.html, for our loyal customers.
-Ern
www.telstra.com.auLove movies, music, sport and flybuys? We're saying thanks to our customers with special experiences you'll love to share. 
James Lonergan Descent service I have a mate can't even get house ph fixed and he's priority 1 for health reasons- Telstra 24x7 Hi James, for any phone repair work which is needed our teams via 13 22 03 orhttp://goo.gl/1p5Eh would be best to contact to arrange technician appointments. Greg
Yug Nivek I use Telstra 24/7 real neat little package while it is working, but it regularly doesnt! As for the lil TV thingy.
It is great if you can afford unlimited download, otherwise whats the point.- Telstra 24x7 Hi Yug,
If a device like this appeals to you, please know you can monitor your usage online here http://goo.gl/yUQci...See More
www.my.telstra.com.auLog in to My Account & view your account details, bill details, change alerts, p... See More 
Julie Holt We recently moved into a new house and was charged a $200 connection fee. Does one need a landline for ADSL? Along with my mobile which I hardly use for speaking anymore cause its all about text and Facebook. My phone bills are killing me. There must be a cheaper way cause at the end of my plan I will be comparing what other telcos have to offer.
Rosie Ashberry Does having google chrome cast in Australia mean we can get HBO and Netflix from America?!- 50 of 121
UPDATE* The offending Telstra Facebook ad & comments were removed after customers outrage.
.. BUT ..you will find it HERE in their FB Photo Section still containing the hundreds of angry comments
Link:
https://www.facebook.com/Telstra24x7/photos/a.345130895522974.72611.293895497313181/744831465552913/?type=1&theater#Please hit us up in the Comment box below if you have a similar story to bowl this mother over ..
miApples
(Australia)
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