I see the wrong message count on my homescreen.

An incorrect badge count on WhatsApp is usually caused by an issue with your phone. Please try these possible solutions:

  • Tap and hold on the WhatsApp icon and drag it to the trash can, then drag a new icon out of your app drawer.
  • Uninstall WhatsApp. Go to Settings > General or More > Application Manager > All> BadgeProvider or your notification count app, tap Clear data, then re-install WhatsApp.
  • Go to Settings > General or More > Developer options and uncheck "Do not keep activities". If you do not have developer options, skip this.
  • Go to Settings > General or More > Application Manager > All > WhatsApp and tapClear data. You will have to reverify your phone number.

Notification badges is a functionality provided by your launcher and is not a function of WhatsApp. If you continue to experience issues, please contact your device manufacturer.

Find out how to get message counts on your app here.

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4 comments:

  1. Little WobblerAugust 17, 2020 at 3:02 AM

    Can you get incorrect received message count in WhatsApp settings-Data & Storage use-Network Usage. My count is sometimes showing I’ve received 60/70 messages in my received messages counter, when I’ve only received 5 or 6!? Please help.

    ReplyDelete
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