Below ..
One VERY happy chappy .. read his Reddit comment/post below ..
"Pretty indescribable Apple service experience yesterday by Apple.
So yesterday I made a thread here and then tweeted a link to that thread about an issue I was having with iOS 8 family sharing:
Out of nowhere, an Apple employee hit me up on twitter asking me to send them a DM.
Via DM, he then worked with me to isolate the problem. I discovered that not all content was giving me that error, only a subset. He got excited saying this is something they've been trying to track down but were not able to reproduce. Apparently I gave them the reproduction scenario he needed.
Turns out it was some subset of iTunes content that was uploaded over 8 years ago in a bad format that Family Sharing wasn't playing nice with. They now know what bad content to look for and are going about putting re-encoded versions of all this media on their servers so that people will not get this error going forward.
I was telling him how surprised and impressed I was with this service, given how busy a day Apple was having, for them to just see something I tweeted (I don't even have 300 followers) and follow up with me so quickly. He said that they had a "War Room" at Apple trawling through social media and everything they could find looking for anyone having issues (particularly with Family Sharing) so they could address them ASAP.
I am really blown away by this. Apple long ago earned my trust and loyalty, but they continue to bank goodwill with me at virtually every opportunity. Their competitors don't come even close on the stuff like this that really matters."
Source: reddit
- miApples -
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