The TIO is a fast, free and fair service that helps resolve telephone and internet complaints in Australia.

Consumers
"The TIO is a fast, free and fair dispute resolution service for small business and residential customers in Australia who have a complaint about their telephone or internet service. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.This website is designed to give you general information about who we can help and how we can help you. If we can look at your complaint we will talk you through the process in detail every step of the way."

TIO
https://www.tio.com.au

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